The market for self-service technology is expected to grow at a CAGR of around 15.7% from 2020 to 2027 and expected to reach the market value of around US$ 77.7 Bn by 2027.
Self-service technologies (SSTs) are interfaces that provide services to customers without the involvement of direct service employees. These services are replacing many face-to-face service interactions and ensuring transactions to be more accurate, convenient, and faster. Some of the examples of self-service technology include automatic teller machines (ATMs), self pumping at gas stations, self-ticket purchasing on the internet and self-check-out at hotels and libraries among others.
Market Dynamics
The increasing investment by various industries in self-check kiosks and POS systems to enable a faster shopping experience with easy access to information about the availability of the products is driving the market growth. The retail market is one of the major industries facing the challenge of consumer requirements, where self-service technology can help with an easy and hassle-free shopping experience along with better quality. The vending machines are expected to experience growth owing to language barriers in various countries, such as Malaysia and Singapore, among others with a high tourism rate where these machines can provide help to the visitors with hassle free access for beverage, candy, snack, specialized, cigarette, and gumball. Additionally, the expanding usage across retail stores or big scale enterprises, wherein the system is used for dispensing food or beverages or any other suitable product from the system is driving the market growth
On the other side, the covid-19 pandemic has declined the usage and demand of self-service technology on retail stores as many of the stores have shut down their operation for the period and people have shifted to online shopping options instead of buying in person.
Segment Instance of Global Self-Service Technology Market
ATM segment accounted for the maximum revenue share in the global Self-Service Technology Market
On the basis of product, the ATM segment is leading the global self-service technology market with maximum revenue share (%). The ATM segment is inclusive of cash dispenser, smart, brown label, white-label, and conventional ATM. Automated Teller Machines (ATM) is the first self-service machine introduced to the public in the UK in 1967. These are available across the globe and are likely to gaining growth in the rural areas of developing and underdeveloped economies.
North America accounted for the maximum revenue share in the global Self-Service Technology Market
In 2019, North America leads the market with maximum revenue share, and the region is also projected to maintain its dominance throughout the forecast period from 2020 to 2027. The region is gaining pace on account of its advanced infrastructure and high per capita income. Additionally, the major economies including the US and Canada are the major revenue contributors.
Asia Pacific is projected to exhibit fastest growth over the forecast period from 2020 to 2027
Asia Pacific along with its major economies projected to create potential opportunities over the forecast period from 2020 to 2027. The developing infrastructure along with the increasing disposable income and government budget and plans for a technology-based economy is driving the regional market value. The expanding plans of smart city projects are further bolstering the regional market value. Moreover, the developing economies are experiencing a major boost in technology innovations and their installation is the factor anticipated to exhibit the fastest growth throughout the forecast period from 2020 to 2027.
Key Market Players
The players profiled in the report include Azkoyen S.A, Crane Merchandising Systems, Fuji Electric Retail Systems Co. Ltd, Glory Ltd., HESS Cash Systems GmbH, HYOSUNG TNS, International Business Machine (IBM) Corporation, Kiosk Information Systems, Inc., Maas International Europe B.V. HESS Cash Systems GmbH & Co., NCR Corporation, Toshiba Tec Corporation, and Vend-Rite among others.
Market Segmentation
Market By Product
ATM
Kiosks
Vending Machines
Market By Application
Retail
QSR
Banking
Travel & Tourism
Healthcare
Others (Hospitality, Education, Government)
Market By Geography
North America
• U.S.
• Canada
Europe
• U.K.
• Germany
• France
• Spain
• Rest of Europe
Asia-Pacific
• China
• Japan
• India
• Australia
• South Korea
• Rest of Asia-Pacific
Latin America
• Brazil
• Mexico
• Rest of Latin America
Middle East & Africa
• GCC
• South Africa
• Rest of Middle East & Africa
CHAPTER 1. Industry Overview of Self-Service Technology
1.1. Definition and Scope
1.1.1. Definition of Self-Service Technology
1.1.2. Market Segmentation
1.1.3. Years Considered for the Study
1.1.4. Assumptions and Acronyms Used
1.1.4.1. Market Assumptions and Market Forecast
1.1.4.2. Acronyms Used in Global Self-Service Technology Market
1.2. Summary
1.2.1. Executive Summary
1.2.2. Self-Service Technology Market By Product
1.2.3. Self-Service Technology Market By Application
1.2.4. Self-Service Technology Market by Regions
CHAPTER 2. Research Approach
2.1. Methodology
2.1.1. Research Programs
2.1.2. Market Size Estimation
2.1.3. Market Breakdown and Data Triangulation
2.2. Data Source
2.2.1. Secondary Sources
2.2.2. Primary Sources
CHAPTER 3. Market Dynamics And Competition Analysis
3.1. Market Drivers
3.1.1. Driver 1
3.1.2. Driver 2
3.2. Restraints and Challenges
3.2.1. Restrain 1
3.2.2. Restrain 2
3.3. Growth Opportunities
3.3.1. Opportunity 1
3.3.2. Opportunity 2
3.4. Porter’s Five Forces Analysis
3.4.1. Bargaining Power of Suppliers
3.4.2. Bargaining Power of Buyers
3.4.3. Threat of Substitute
3.4.4. Threat of New Entrants
3.4.5. Degree of Competition
3.5. Market Concentration Ratio and Market Maturity Analysis of Self-Service Technology Market
3.5.1. Go To Market Strategy
3.5.1.1. Introduction
3.5.1.2. Growth
3.5.1.3. Maturity
3.5.1.4. Saturation
3.5.1.5. Possible Development
3.6. Technological Roadmap for Self-Service Technology Market
3.7. Value Chain Analysis
3.7.1. List of Key Manufacturers
3.7.2. List of Customers
3.7.3. Level of Integration
3.8. Regulatory Compliance
3.9. Competitive Landscape, 2019
3.9.1. Player Positioning Analysis
3.9.2. Key Strategies Adopted By Leading Players
CHAPTER 4. Self-Service Technology Market By Product
4.1. Introduction
4.2. Self-Service Technology Revenue By Product
4.2.1. Self-Service Technology Revenue (US$ Mn) and Forecast, By Product, 2016-2027
4.2.2. ATM
4.2.2.1. ATM Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
4.2.3. Kiosks
4.2.3.1. Kiosks Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
4.2.4. Vending Machines
4.2.4.1. Vending Machines Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
CHAPTER 5. Self-Service Technology Market Revenue By Application
5.1. Introduction
5.2. Self-Service Technology Revenue (US$ Mn) By Application
5.2.1. Self-Service Technology Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
5.2.2. Retail
5.2.2.1. Retail Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
5.2.3. QSR
5.2.3.1. QSR Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
5.2.4. Banking
5.2.4.1. Banking Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
5.2.5. Travel & Tourism
5.2.5.1. Travel & Tourism Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
5.2.6. Healthcare
5.2.6.1. Healthcare Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
5.2.7. Others
5.2.7.1. Others Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
CHAPTER 6. North America Self-Service Technology Market By Country
6.1. North America Self-Service Technology Overview
6.2. U.S.
6.2.1. U.S. Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016-2027
6.2.2. U.S. Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
6.3. Canada
6.3.1. Canada Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016-2027
6.3.2. Canada Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
6.4. North America PEST Analysis
CHAPTER 7. Europe Self-Service Technology Market By Country
7.1. Europe Self-Service Technology Market Overview
7.2. U.K.
7.2.1. U.K. Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016-2027
7.2.2. U.K. Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
7.3. Germany
7.3.1. Germany Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016-2027
7.3.2. Germany Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
7.4. France
7.4.1. France Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016-2027
7.4.2. France Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
7.5. Spain
7.5.1. Spain Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016-2027
7.5.2. Spain Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
7.6. Rest of Europe
7.6.1. Rest of Europe Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016-2027
7.6.2. Rest of Europe Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
7.7. Europe PEST Analysis
CHAPTER 8. Asia Pacific Self-Service Technology Market By Country
8.1. Asia Pacific Self-Service Technology Market Overview
8.2. China
8.2.1. China Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
8.2.2. China Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
8.3. Japan
8.3.1. Japan Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
8.3.2. Japan Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
8.4. India
8.4.1. India Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
8.4.2. India Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
8.5. Australia
8.5.1. Australia Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
8.5.2. Australia Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
8.6. South Korea
8.6.1. South Korea Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
8.6.2. South Korea Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
8.7. Rest of Asia-Pacific
8.7.1. Rest of Asia-Pacific Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
8.7.2. Rest of Asia-Pacific Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
8.8. Asia Pacific PEST Analysis
CHAPTER 9. Latin America Self-Service Technology Market By Country
9.1. Latin America Self-Service Technology Market Overview
9.2. Brazil
9.2.1. Brazil Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
9.2.2. Brazil Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
9.3. Mexico
9.3.1. Mexico Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
9.3.2. Mexico Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
9.4. Rest of Latin America
9.4.1. Rest of Latin America Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
9.4.2. Rest of Latin America Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
9.5. Latin America PEST Analysis
CHAPTER 10. Middle East & Africa Self-Service Technology Market By Country
10.1. Middle East & Africa Self-Service Technology Market Overview
10.2. Saudi Arabia
10.2.1. Saudi Arabia Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
10.2.2. Saudi Arabia Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.3. UAE
10.3.1. UAE Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
10.3.2. UAE Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.4. Rest of Middle East & Africa
10.4.1. Rest of Middle East & Africa Self-Service Technology Market Revenue (US$ Mn) and Forecast By Product, 2016 - 2027
10.4.2. Rest of Middle East & Africa Self-Service Technology Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.5. Middle East & Africa PEST Analysis
CHAPTER 11. Player Analysis Of Self-Service Technology
11.1. Self-Service Technology Market Company Share Analysis
11.2. Competition Matrix
11.2.1. Competitive Benchmarking of key players by price, presence, market share, and R&D investment
11.2.2. New Product Launches and Product Enhancements
11.2.3. Mergers And Acquisition In Global Self-Service Technology Market
11.2.4. Partnership, Joint Ventures and Strategic Alliances/ Sales Agreements
CHAPTER 12. COMPANY PROFILE
12.1. AZKOYEN, S.A.
12.1.1. Company Snapshot
12.1.2. Business Overview
12.1.3. Financial Overview
12.1.3.1. Revenue (US$ Mn), 2019
12.1.3.2. AZKOYEN, S.A. 2019 Self-Service Technology Business Regional Distribution
12.1.4. Product/ Service and Specification
12.1.5. Recent Developments & Business Strategy
12.1.6. Manufacturing Plant Footprint Analysis
12.2. Crane Co.
12.3. HESS Cash Systems GmbH
12.4. HYOSUNG TNS
12.5. KIOSK Information Systems.
12.6. Toshiba Tec Corporation
12.7. Others
