Frequently Asked Questions (FAQs)
Where is Acumen Research And Consulting headquartered?
Is it safe to purchase a report online?
Yes, your payment is completely secure. We use SSL encryption to protect your personal and payment information. Additionally, we process transactions through trusted third-party payment gateways.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers. For corporate clients, we also offer invoice-based payments upon request.
Can I request an invoice for my purchase?
How long does it take to receive the report after payment?
For Ready-to-Publish Reports, you will receive a PDF report copy via email (Single User Access in case of Single User License, and unrestricted access in case of a Multi-user License) within 24 to 48 business hours of purchase.
For Customized Reports, delivery timelines vary depending on the level of customization required.
Do you offer pre-sale assistance for selecting the right report?
Absolutely! Our team is available to help you choose the most relevant report for your needs. You can contact us via live chat, email, or phone for assistance.
Do you provide post-sale support?
Yes! If you have any questions or require clarifications regarding the purchased report, our research analysts are available for post-sale support for up to 90 days after purchase.
Can I request a customized version of a report?
Yes, we offer customized research solutions based on specific requirements. You can modify geographic focus, industry segmentation, or data points based on your needs. Contact us for a custom quote.
Do you offer refunds or exchanges?
Due to the nature of digital products, we do not offer refunds. However, if you face any issues with the report, we will provide necessary corrections or adjustments.
What format are the reports delivered in?
All reports are delivered in PDF format. Upon request, we can also provide reports in Excel or PowerPoint format for an additional fee.
