At Acumen Research And Consulting (ARC), we are committed to ensuring your complete satisfaction with our market research and consulting services. Our return policy is designed to provide transparency and peace of mind when purchasing our reports and services.
Eligibility for Returns
•    Digital Products: Due to the nature of digital products, we do not offer returns or refunds for downloaded reports and publications. We recommend reviewing the sample pages and report descriptions provided on our website to ensure the product meets your needs before making a purchase.
•    Consulting Services: For customized consulting services, we work closely with our clients to define project scopes and deliverables. In the event that you are not satisfied with the consulting services provided, please contact us within 30 days of project completion to discuss your concerns. We will work with you to address any issues and determine an appropriate resolution, which may include revising the deliverables or providing additional support.
Requesting a Return
If you believe you qualify for a return or adjustment, please follow these steps:
1.    Contact Us: Email our customer service team at sales@acumenresearchandconsulting.com or call us at +91 8983225533 within the specified timeframe.
2.    Provide Details: Include your order number, the name of the product or service, and a detailed explanation of the issue.
3.    Review Process: Our team will review your request and respond within 2 business days. If the request is approved, we will outline the next steps for processing the return or adjustment.
 
Refunds & Cancellations
Although we do not offer refunds due to the nature of digital products, partial refunds will be applicable in case the order is cancelled by the customer before being dispatched by ARC’s dispatch team over customer’s email. In such case, ARC will hold all rights to decide the amount to be refunded depending on the duration between order cancellation and the actual delivery date. Approved refunds will be processed using the original payment method within 10 business days. Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution.
Exceptions
This return policy does not cover issues arising from:
•    User error or misunderstanding of the product description
•    Changes in market conditions or other external factors beyond our control
•    Customized reports and services that have been delivered as per the agreed-upon scope
Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer service team at sales@acumenresearchandconsulting.com or call us at +91 8983225533. We are here to help and ensure your experience with Acumen Research And Consulting is positive and satisfactory.
Updates to This Policy
We may update this Return Policy from time to time. Please review this page periodically for any changes. Your continued use of our services constitutes acceptance of the updated policy.