Operations Support Systems (OSS) and Business Support Systems (BSS) are the platforms that support telecommunications service providers in managing networks and the service order experience for customers. The functions include service provisioning, network configuration, fault management, inventory management, and order management. The target audience includes Cloud OSS BSS vendors, CSPs, telecom equipment providers, Mobile Network Operators (MNOs), Mobile Virtual Network Aggregators (MVNAs), Mobile Virtual Network Operators (MVNOs), Mobile Virtual Network Enablers (MVNEs), system integrators, government agencies, cloud service providers, consultancy firms/advisory firms, training and education service providers, data integration service, providers, and managed service providers.

Market Dynamics

The increasing adoption of tailored cloud OSS/BSS solutions across the telecommunication sector is driving the market value. The growing demand for convergent billing systems is accelerating market growth. The benefits associated with the OSS/BSS market such as enhanced overall customer experience and lower operational expenses are further propelling the market value. The COVID-19 outbreak has resulted in a sudden increase in mobile communications for the same telecom enterprises are increasingly emphasizing on providing continued delivery of critical communications services, which is driving the market growth.

Furthermore, the increasing adoption of cloud technologies is likely to transform the telecom industry as well as the growth of the telecom industry with next-generation operation systems and software (NGOSS) framework which will provide potential opportunities over the estimated period from 2020 to 2027.

On the other side, resistance to the adoption of cloud technologies and risks associated with cloud security is projected to limit the growth to an extent over the estimated period.         

On-Premise segment accounted for the maximum share (%) in the global market

By deployment model, on-premise is leading the market with major revenue share (%) in 2019. The segment is also projected to maintain its dominance over the estimated period, whereas, cloud-based deployment model segment is projected to experience the fastest growth with major CAGR (%) throughout the forecast timeframe.

North America accounted for the maximum share (%) in the OSS/BSS Market

In 2019, North America registered maximum share (%) in terms of revenue and projected to maintain its dominance over the forecast timeframe. The major economies of the region including the US and Canada are majorly contributing to the regional market value. Moreover, Asia Pacific is projected to exhibit the fastest growth throughout the forecast timeframe. The increasing disposable income and developing telecommunication infrastructure is supporting the regional market growth. The major economies of the region including Japan, China, and India are contributing to the regional market value.

The players profiled in the report include Accenture Plc, Agile Network Systems, Amdocs Ltd., BMC Software, Inc., CA Technologies, Cisco Systems, Inc., Comarch SA., CSG Systems International, Inc., Hewlett Packard Enterprise (HPE), Huawei Technologies Co., Ltd., IBM Corporation, Infosys Limited, Netcracker Technology Corporation, Nokia Corporation, Optiva, Inc., Oracle Corporation, Subex Limited, Tata Consultancy Services (TCS) Limited, Tech Mahindra Ltd, and Telefonaktiebolaget LM Ericsson. The major OSS/BSS players were involved in strategic developments for escalating the profit share in regional as well as global market. The major investments were announced for the technological advancements associated with the changing consumer demand for OSS/BSS.

Market Segmentation

Market By Solution

OSS

• Service Assurance
• Network Management
• Inventory Management

BSS

• Billing and Revenue Management
• Service Fulfillment
• Customer and Product Management

Market By Deployment Model

On-premise

Cloud

Market By Enterprise Size

SMEs

Large Enterprises

Market By Application

IT & Telecom

BFSI

Media & Entertainment

Others

Market By Geography

North America

• U.S.
• Canada

Europe

• U.K.
• Germany
• France
• Spain
• Rest of Europe

Asia-Pacific

• China
• Japan
• India
• Australia
• South Korea
• Rest of Asia-Pacific

Latin America

• Brazil
• Mexico
• Rest of Latin America

Middle East & Africa

• GCC
• South Africa
• Rest of Middle East & Africa