The market for OSS/BSS is expected to grow at a CAGR of around 13.5% from 2020 to 2027 and expected to reach the market value of around US$ 94.9 Bn by 2027.
Operations Support Systems (OSS) and Business Support Systems (BSS) are the platforms that support telecommunications service providers in managing networks and the service order experience for customers. The functions include service provisioning, network configuration, fault management, inventory management, and order management. The target audience includes Cloud OSS BSS vendors, CSPs, telecom equipment providers, Mobile Network Operators (MNOs), Mobile Virtual Network Aggregators (MVNAs), Mobile Virtual Network Operators (MVNOs), Mobile Virtual Network Enablers (MVNEs), system integrators, government agencies, cloud service providers, consultancy firms/advisory firms, training and education service providers, data integration service, providers, and managed service providers.
Market Dynamics
The increasing adoption of tailored cloud OSS/BSS solutions across the telecommunication sector is driving the market value. The growing demand for convergent billing systems is accelerating market growth. The benefits associated with the OSS/BSS market such as enhanced overall customer experience and lower operational expenses are further propelling the market value. The COVID-19 outbreak has resulted in a sudden increase in mobile communications for the same telecom enterprises are increasingly emphasizing on providing continued delivery of critical communications services, which is driving the market growth.
Furthermore, the increasing adoption of cloud technologies is likely to transform the telecom industry as well as the growth of the telecom industry with next-generation operation systems and software (NGOSS) framework which will provide potential opportunities over the estimated period from 2020 to 2027.
On the other side, resistance to the adoption of cloud technologies and risks associated with cloud security is projected to limit the growth to an extent over the estimated period.
On-Premise segment accounted for the maximum share (%) in the global market
By deployment model, on-premise is leading the market with major revenue share (%) in 2019. The segment is also projected to maintain its dominance over the estimated period, whereas, cloud-based deployment model segment is projected to experience the fastest growth with major CAGR (%) throughout the forecast timeframe.
North America accounted for the maximum share (%) in the OSS/BSS Market
In 2019, North America registered maximum share (%) in terms of revenue and projected to maintain its dominance over the forecast timeframe. The major economies of the region including the US and Canada are majorly contributing to the regional market value. Moreover, Asia Pacific is projected to exhibit the fastest growth throughout the forecast timeframe. The increasing disposable income and developing telecommunication infrastructure is supporting the regional market growth. The major economies of the region including Japan, China, and India are contributing to the regional market value.
The players profiled in the report include Accenture Plc, Agile Network Systems, Amdocs Ltd., BMC Software, Inc., CA Technologies, Cisco Systems, Inc., Comarch SA., CSG Systems International, Inc., Hewlett Packard Enterprise (HPE), Huawei Technologies Co., Ltd., IBM Corporation, Infosys Limited, Netcracker Technology Corporation, Nokia Corporation, Optiva, Inc., Oracle Corporation, Subex Limited, Tata Consultancy Services (TCS) Limited, Tech Mahindra Ltd, and Telefonaktiebolaget LM Ericsson. The major OSS/BSS players were involved in strategic developments for escalating the profit share in regional as well as global market. The major investments were announced for the technological advancements associated with the changing consumer demand for OSS/BSS.
Market Segmentation
Market By Solution
OSS
- Service Assurance
- Network Management
- Inventory Management
BSS
- Billing and Revenue Management
- Service Fulfillment
- Customer and Product Management
Market By Deployment Model
On-premise
Cloud
Market By Enterprise Size
SMEs
Large Enterprises
Market By Application
IT & Telecom
BFSI
Media & Entertainment
Others
Market By Geography
North America
Europe
- U.K.
- Germany
- France
- Spain
- Rest of Europe
Asia-Pacific
- China
- Japan
- India
- Australia
- South Korea
- Rest of Asia-Pacific
Latin America
- Brazil
- Mexico
- Rest of Latin America
Middle East & Africa
- GCC
- South Africa
- Rest of Middle East & Africa
CHAPTER 1. Industry Overview of OSS/BSS
1.1. Definition and Scope
1.1.1. Definition of OSS/BSS
1.1.2. Market Segmentation
1.1.3. Years Considered for the Study
1.1.4. Assumptions and Acronyms Used
1.1.4.1. Market Assumptions and Market Forecast
1.1.4.2. Acronyms Used in Global OSS/BSS Market
1.2. Summary
1.2.1. Executive Summary
1.2.2. OSS/BSS Market By Solution
1.2.3. OSS/BSS Market By Deployment Model
1.2.4. OSS/BSS Market By Enterprise Size
1.2.5. OSS/BSS Market By Application
1.2.6. OSS/BSS Market by Regions
CHAPTER 2. Research Approach
2.1. Methodology
2.1.1. Research Programs
2.1.2. Market Size Estimation
2.1.3. Market Breakdown and Data Triangulation
2.2. Data Source
2.2.1. Secondary Sources
2.2.2. Primary Sources
CHAPTER 3. Market Dynamics And Competition Analysis
3.1. Market Drivers
3.1.1. Driver 1
3.1.2. Driver 2
3.2. Restraints and Challenges
3.2.1. Restrain 1
3.2.2. Restrain 2
3.3. Growth Opportunities
3.3.1. Opportunity 1
3.3.2. Opportunity 2
3.4. Porter’s Five Forces Analysis
3.4.1. Bargaining Power of Suppliers
3.4.2. Bargaining Power of Buyers
3.4.3. Threat of Substitute
3.4.4. Threat of New Entrants
3.4.5. Degree of Competition
3.5. Market Concentration Ratio and Market Maturity Analysis of OSS/BSS Market
3.5.1. Go To Market Strategy
3.5.1.1. Introduction
3.5.1.2. Growth
3.5.1.3. Maturity
3.5.1.4. Saturation
3.5.1.5. Possible Development
3.6. Technological Roadmap for OSS/BSS Market
3.7. Value Chain Analysis
3.8. Regulatory Compliance
3.9. Competitive Landscape, 2019
3.9.1. Player Positioning Analysis
3.9.2. Key Strategies Adopted By Leading Players
CHAPTER 4. OSS/BSS Market By Solution
4.1. Introduction
4.2. OSS/BSS Revenue By Solution
4.2.1. OSS/BSS Revenue (US$ Mn) and Forecast, By Solution, 2016-2027
4.2.2. OSS
4.2.2.1. OSS Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
4.2.2.2. Service Assurance
4.2.2.3. Network Management
4.2.2.4. Inventory Managemen
4.2.3. BSS
4.2.3.1. BSS Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
4.2.3.2. Billing and Revenue Management
4.2.3.3. Service Fulfillment
4.2.3.4. Customer and Product Management
CHAPTER 5. OSS/BSS Market Revenue By Deployment Model
5.1. Introduction
5.2. OSS/BSS Revenue (US$ Mn) By Deployment Model
5.2.1. OSS/BSS Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
5.2.2. On-premise
5.2.2.1. On-premise Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
5.2.3. Cloud
5.2.3.1. Cloud Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
CHAPTER 6. OSS/BSS Market By Enterprise Size
6.1. Introduction
6.2. OSS/BSS Revenue (US$ Mn) By Enterprise Size
6.2.1. OSS/BSS Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
6.2.2. SMEs
6.2.2.1. SMEs Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
6.2.3. Large Enterprises
6.2.3.1. Large Enterprises
CHAPTER 7. OSS/BSS Market By Application
7.1. Introduction
7.2. OSS/BSS Revenue (US$) By Application
7.2.1. OSS/BSS Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
7.3. IT & Telecom
7.3.1. IT & Telecom Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
7.4. BFSI
7.4.1. BFSI Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
7.5. Media & Entertainment
7.5.1. Media & Entertainment Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
7.6. Others
7.6.1. Others Market Revenue (US$ Mn) and Growth Rate (%), 2016-2027
CHAPTER 8. North America OSS/BSS Market By Country
8.1. North America OSS/BSS Overview
8.2. U.S.
8.2.1. U.S. OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016-2027
8.2.2. U.S. OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016-2027
8.2.3. U.S. OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016-2027
8.2.4. U.S. OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
8.3. Canada
8.3.1. Canada OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016-2027
8.3.2. Canada OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016-2027
8.3.3. Canada OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016-2027
8.3.4. Canada OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
8.4. North America PEST Analysis
CHAPTER 9. Europe OSS/BSS Market By Country
9.1. Europe OSS/BSS Market Overview
9.2. U.K.
9.2.1. U.K. OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016-2027
9.2.2. U.K. OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016-2027
9.2.3. U.K. OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016-2027
9.2.4. U.K. OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
9.3. Germany
9.3.1. Germany OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016-2027
9.3.2. Germany OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016-2027
9.3.3. Germany OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016-2027
9.3.4. Germany OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
9.4. France
9.4.1. France OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016-2027
9.4.2. France OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016-2027
9.4.3. France OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016-2027
9.4.4. France OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
9.5. Spain
9.5.1. Spain OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016-2027
9.5.2. Spain OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016-2027
9.5.3. Spain OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016-2027
9.5.4. Spain OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
9.6. Rest of Europe
9.6.1. Rest of Europe OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016-2027
9.6.2. Rest of Europe OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016-2027
9.6.3. Rest of Europe OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016-2027
9.6.4. Rest of Europe OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016-2027
9.7. Europe PEST Analysis
CHAPTER 10. Asia Pacific OSS/BSS Market By Country
10.1. Asia Pacific OSS/BSS Market Overview
10.2. China
10.2.1. China OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
10.2.2. China OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
10.2.3. China OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
10.2.4. China OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.3. Japan
10.3.1. Japan OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
10.3.2. Japan OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
10.3.3. Japan OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
10.3.4. Japan OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.4. India
10.4.1. India OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
10.4.2. India OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
10.4.3. India OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
10.4.4. India OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.5. Australia
10.5.1. Australia OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
10.5.2. Australia OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
10.5.3. Australia OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
10.5.4. Australia OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.6. South Korea
10.6.1. South Korea OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
10.6.2. South Korea OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
10.6.3. South Korea OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
10.6.4. South Korea OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.7. Rest of Asia-Pacific
10.7.1. Rest of Asia-Pacific OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
10.7.2. Rest of Asia-Pacific OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
10.7.3. Rest of Asia-Pacific OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
10.7.4. Rest of Asia-Pacific OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
10.8. Asia Pacific PEST Analysis
CHAPTER 11. Latin America OSS/BSS Market By Country
11.1. Latin America OSS/BSS Market Overview
11.2. Brazil
11.2.1. Brazil OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
11.2.2. Brazil OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
11.2.3. Brazil OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
11.2.4. Brazil OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
11.3. Mexico
11.3.1. Mexico OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
11.3.2. Mexico OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
11.3.3. Mexico OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
11.3.4. Mexico OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
11.4. Rest of Latin America
11.4.1. Rest of Latin America OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
11.4.2. Rest of Latin America OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
11.4.3. Rest of Latin America OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
11.4.4. Rest of Latin America OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
CHAPTER 12. Middle East & Africa OSS/BSS Market By Country
12.1. Middle East & Africa OSS/BSS Market Overview
12.2. Saudi Arabia
12.2.1. Saudi Arabia OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
12.2.2. Saudi Arabia OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
12.2.3. Saudi Arabia OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
12.2.4. Saudi Arabia OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
12.3. UAE
12.3.1. UAE OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
12.3.2. UAE OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
12.3.3. UAE OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
12.3.4. UAE OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
12.4. Rest of Middle East & Africa
12.4.1. Rest of Middle East & Africa OSS/BSS Market Revenue (US$ Mn) and Forecast By Solution, 2016 - 2027
12.4.2. Rest of Middle East & Africa OSS/BSS Market Revenue (US$ Mn) and Forecast By Deployment Model, 2016 - 2027
12.4.3. Rest of Middle East & Africa OSS/BSS Market Revenue (US$ Mn) and Forecast By Enterprise Size, 2016 - 2027
12.4.4. Rest of Middle East & Africa OSS/BSS Market Revenue (US$ Mn) and Forecast By Application, 2016 - 2027
CHAPTER 13. Player Analysis Of OSS/BSS
13.1. OSS/BSS Market Company Share Analysis
13.2. Mergers And Acquisition In Global OSS/BSS Market
CHAPTER 14. Company Profile
14.1. Accenture Plc
14.1.1. Company Snapshot
14.1.2. Business Overview
14.1.3. Financial Overview
14.1.3.1. Revenue (US$ Mn), 2019
14.1.3.2. Accenture Plc 2019 OSS/BSS Business Regional Distribution
14.1.4. Product/ Service and Specification
14.1.5. Manufacturing Plant Footprint Analysis
14.2. Agile Network Systems
14.3. Amdocs Ltd.
14.4. BMC Software, Inc.
14.5. CA Technologies
14.6. Cisco Systems, Inc.
14.7. Comarch SA.
14.8. CSG Systems International, Inc.
14.9. Hewlett Packard Enterprise
14.10. Huawei Technologies Co.
14.11. Others
![OSS/BSS Market (By Solution: OSS [Service Assurance, Network Management, Inventory Management], BSS [Billing and Revenue Management, Service Fulfillment, Customer and Product Management]; By Deployment Model: On-premise, Cloud; By Enterprise Size: SMEs, Large Enterprises; By Application: IT & Telecom, BFSI, Media & Entertainment, Others) - Global Industry Analysis, Market Size, Opportunities and Forecast 2020 - 2027](assets/images/format-png.png "OSS/BSS Market (By Solution: OSS [Service Assurance, Network Management, Inventory Management], BSS [Billing and Revenue Management, Service Fulfillment, Customer and Product Management]; By Deployment Model: On-premise, Cloud; By Enterprise Size: SMEs, Large Enterprises; By Application: IT & Telecom, BFSI, Media & Entertainment, Others) - Global Industry Analysis, Market Size, Opportunities and Forecast 2020 - 2027")
