Emotion AI in Customer Experience Market Size - Global Industry, Share, Analysis, Trends and Forecast 2024 - 2032

CHAPTER 1. Industry Overview of Emotion AI in Customer Experience Market

1.1. Definition and Scope

1.1.1. Definition of Emotion AI in Customer Experience

1.1.2. Market Segmentation

1.1.3. Years Considered for the Study

1.1.4. Assumptions and Acronyms Used

1.1.4.1. Market Assumptions and Market Forecast

1.1.4.2. Acronyms Used in Global Emotion AI in Customer Experience Market

1.2. Summary

1.2.1. Executive Summary 

1.2.2. Emotion AI in Customer Experience Market By Component

1.2.3. Emotion AI in Customer Experience Market By Technology

1.2.4. Emotion AI in Customer Experience Market By End-Use Industry

1.2.5. Emotion AI in Customer Experience Market By Region

 

CHAPTER 2. Research Approach

2.1. Methodology 

2.1.1. Research Programs

2.1.2. Market Size Estimation

2.1.3. Market Breakdown and Data Triangulation

2.2. Data Source

2.2.1. Secondary Sources

2.2.2. Primary Sources

 

CHAPTER 3. Market Dynamics And Competition Analysis

3.1. Market Drivers

3.1.1. Driver 1

3.1.2. Driver 2

3.1.3. Driver 3

3.2. Restraints and Challenges

3.2.1. Restraint 1

3.2.2. Restraint 2

3.2.3. Restraint 3

3.3. Growth Opportunities

3.3.1. Opportunity 1

3.3.2. Opportunity 2 

3.3.3. Opportunity 3

3.4. Porter’s Five Forces Analysis

3.4.1. Bargaining Power of Suppliers

3.4.2. Bargaining Power of Buyers

3.4.3. Threat of Substitute

3.4.4. Threat of New Entrants

3.4.5. Degree of Competition

3.5. Market Concentration Ratio and Market Maturity Analysis of Emotion AI in Customer Experience Market

3.5.1. Go To Market Strategy

3.5.1.1. Introduction

3.5.1.2. Growth

3.5.1.3. Maturity

3.5.1.4. Saturation

3.5.1.5. Possible Development

3.6. Technological Roadmap for Emotion AI in Customer Experience Market

3.7. Value Chain Analysis

3.7.1. List of Key Manufacturers 

3.7.2. List of Customers

3.7.3. Level of Integration

3.8. Regulatory Compliance

3.9. Competitive Landscape, 2023

3.9.1. Player Positioning Analysis

3.9.2. Key Strategies Adopted By Leading Players

 

CHAPTER 4. Emotion AI in Customer Experience Market By Component

4.1. Introduction

4.2. Emotion AI in Customer Experience Revenue By Component

4.2.1. Emotion AI in Customer Experience Revenue (USD Million) and Forecast, By Component, 2020-2032

4.2.2. Software

4.2.2.1. Software Market Revenue (USD Million) and Growth Rate (%), 2020-2032

4.2.3. Hardware

4.2.3.1. Hardware Market Revenue (USD Million) and Growth Rate (%), 2020-2032

 

CHAPTER 5. Emotion AI in Customer Experience Market By Technology

5.1. Introduction

5.2. Emotion AI in Customer Experience Revenue By Technology

5.2.1. Emotion AI in Customer Experience Revenue (USD Million) and Forecast, By Technology, 2020-2032

5.2.2. Machine Learning

5.2.2.1. Machine Learning Market Revenue (USD Million) and Growth Rate (%), 2020-2032

5.2.3. Natural Language Processing (NLP)

5.2.3.1. Natural Language Processing (NLP) Market Revenue (USD Million) and Growth Rate (%), 2020-2032

5.2.4. Computer Vision

5.2.4.1. Computer Vision Market Revenue (USD Million) and Growth Rate (%), 2020-2032

5.2.5. Speech Recognition

5.2.5.1. Speech Recognition Market Revenue (USD Million) and Growth Rate (%), 2020-2032

 

CHAPTER 6. Emotion AI in Customer Experience Market By Application

6.1. Introduction

6.2. Emotion AI in Customer Experience Revenue By Application

6.2.1. Emotion AI in Customer Experience Revenue (USD Million) and Forecast, By Application, 2020-2032

6.2.2. Customer Support/Service

6.2.2.1. Customer Support/Service Market Revenue (USD Million) and Growth Rate (%), 2020-2032

6.2.3. Marketing and Advertising

6.2.3.1. Marketing and Advertising Market Revenue (USD Million) and Growth Rate (%), 2020-2032

6.2.4. Sales and Lead Generation

6.2.4.1. Sales and Lead Generation Market Revenue (USD Million) and Growth Rate (%), 2020-2032

6.2.5. Product Feedback and Testing

6.2.5.1. Product Feedback and Testing Market Revenue (USD Million) and Growth Rate (%), 2020-2032

 

CHAPTER 7. Emotion AI in Customer Experience Market By End-Use Industry

7.1. Introduction

7.2. Emotion AI in Customer Experience Revenue By End-Use Industry

7.2.1. Emotion AI in Customer Experience Revenue (USD Million) and Forecast, By End-Use Industry, 2020-2032

7.2.2. Retail

7.2.2.1. Retail Market Revenue (USD Million) and Growth Rate (%), 2020-2032

7.2.3. Automotive

7.2.3.1. Automotive Market Revenue (USD Million) and Growth Rate (%), 2020-2032

7.2.4. Healthcare

7.2.4.1. Healthcare Market Revenue (USD Million) and Growth Rate (%), 2020-2032

7.2.5. Entertainment and Media

7.2.5.1. Entertainment and Media Market Revenue (USD Million) and Growth Rate (%), 2020-2032

7.2.6. Banking and Finance

7.2.6.1. Banking and Finance Market Revenue (USD Million) and Growth Rate (%), 2020-2032

7.2.7. Telecommunications

7.2.7.1. Telecommunications Market Revenue (USD Million) and Growth Rate (%), 2020-2032

7.2.8. Others

7.2.8.1. Others Market Revenue (USD Million) and Growth Rate (%), 2020-2032

 

CHAPTER 8. North America Emotion AI in Customer Experience Market By Country 

8.1. North America Emotion AI in Customer Experience Market Overview

8.2. U.S.

8.2.1. U.S. Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

8.2.2. U.S. Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Technology, 2020-2032

8.2.3. U.S. Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

8.2.4. U.S. Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

8.3. Canada

8.3.1. Canada Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

8.3.2. Canada Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

8.3.3. Canada Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

8.3.4. Canada Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

8.4. North America PEST Analysis

 

CHAPTER 9. Europe Emotion AI in Customer Experience Market By Country

9.1. Europe Emotion AI in Customer Experience Market Overview

9.2. U.K.

9.2.1. U.K. Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

9.2.2. U.K. Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

9.2.3. U.K. Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

9.2.4. U.K. Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

9.3. Germany

9.3.1. Germany Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

9.3.2. Germany Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

9.3.3. Germany Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

9.3.4. Germany Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

9.4. France

9.4.1. France Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

9.4.2. France Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

9.4.3. France Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

9.4.4. France Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

9.5. Spain

9.5.1. Spain Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

9.5.2. Spain Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

9.5.3. Spain Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

9.5.4. Spain Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

9.6. Rest of Europe

9.6.1. Rest of Europe Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

9.6.2. Rest of Europe Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

9.6.3. Rest of Europe Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

9.6.4. Rest of Europe Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

9.7. Europe PEST Analysis

 

CHAPTER 10. Asia Pacific Emotion AI in Customer Experience Market By Country

10.1. Asia Pacific Emotion AI in Customer Experience Market Overview

10.2. China

10.2.1. China Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

10.2.2. China Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

10.2.3. China Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

10.2.4. China Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

10.3. Japan

10.3.1. Japan Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

10.3.2. Japan Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

10.3.3. Japan Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

10.3.4. Japan Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

10.4. India

10.4.1. India Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

10.4.2. India Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

10.4.3. India Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

10.4.4. India Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

10.5. Australia

10.5.1. Australia Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

10.5.2. Australia Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

10.5.3. Australia Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

10.5.4. Australia Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

10.6. South Korea

10.6.1. South Korea Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

10.6.2. South Korea Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

10.6.3. South Korea Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

10.6.4. South Korea Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

10.7. Rest of Asia-Pacific

10.7.1. Rest of Asia-Pacific Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

10.7.2. Rest of Asia-Pacific Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

10.7.3. Rest of Asia-Pacific Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

10.7.4. Rest of Asia-Pacific Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

10.8. Asia Pacific PEST Analysis

 

CHAPTER 11. Latin America Emotion AI in Customer Experience Market By Country

11.1. Latin America Emotion AI in Customer Experience Market Overview

11.2. Brazil

11.2.1. Brazil Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

11.2.2. Brazil Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

11.2.3. Brazil Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

11.2.4. Brazil Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

11.3. Mexico

11.3.1. Mexico Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

11.3.2. Mexico Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

11.3.3. Mexico Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

11.3.4. Mexico Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

11.4. Rest of Latin America

11.4.1. Rest of Latin America Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

11.4.2. Rest of Latin America Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

11.4.3. Rest of Latin America Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

11.4.4. Rest of Latin America Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

11.5. Latin America PEST Analysis

 

CHAPTER 12. Middle East & Africa Emotion AI in Customer Experience Market By Country 

12.1. Middle East & Africa Emotion AI in Customer Experience Market Overview

12.2. GCC

12.2.1. GCC Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

12.2.2. GCC Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

12.2.3. GCC Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

12.2.4. GCC Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

12.3. South Africa

12.3.1. South Africa Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

12.3.2. South Africa Emotion AI in Customer Experience Revenue (USD Million) and Forecast  By Technology, 2020-2032

12.3.3. South Africa Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

12.3.4. South Africa Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

12.4. Rest of Middle East & Africa

12.4.1. Rest of Middle East & Africa Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Component, 2020-2032

12.4.2. Rest of Middle East & Africa Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Technology, 2020-2032

12.4.3. Rest of Middle East & Africa Emotion AI in Customer Experience Revenue (USD Million) and Forecast By Application, 2020-2032

12.4.4. Rest of Middle East & Africa Emotion AI in Customer Experience Revenue (USD Million) and Forecast By End-Use Industry, 2020-2032

12.5. Middle East & Africa PEST Analysis

 

CHAPTER 13. Player Analysis Of Emotion AI in Customer Experience Market

13.1. Emotion AI in Customer Experience Market Company Share Analysis

13.2. Competition Matrix

13.2.1. Competitive Benchmarking of key players by price, presence, market share, and R&D investment

13.2.2. New Product Launches and Product Enhancements

13.2.3. Mergers And Acquisition In Global Emotion AI in Customer Experience Market

13.2.4. Partnership, Joint Ventures and Strategic Alliances/ Sales Agreements

 

CHAPTER 14. Company Profile

14.1. Affectiva

14.1.1. Company Snapshot

14.1.2. Business Overview

14.1.3. Financial Overview

14.1.3.1. Revenue (USD Million), 2023

14.1.3.2. Affectiva, 2023 Emotion AI in Customer Experience Business Regional Distribution

14.1.4. Product /Technology and Specification

14.1.5. Recent Developments & Business Strategy

14.2. Amazon Web Services, Inc.

14.3. IBM Watson

14.4. Entropik

14.5. Uniphore

14.6. Hume AI

14.7. Behavioral Signals

14.8. Mad Street Den

14.9. Cognovi Labs

14.10. News Metrics