Call Center AI Market Size - Global Industry, Share, Analysis, Trends and Forecast 2023 - 2032

CHAPTER 1. Industry Overview of Call Center AI Market

1.1. Definition and Scope

1.1.1. Definition of Call Center AI

1.1.2. Market Segmentation

1.1.3. Years Considered for the Study

1.1.4. Assumptions and Acronyms Used

1.1.4.1. Market Assumptions and Market Forecast

1.1.4.2. Acronyms Used in Global Call Center AI Market

1.2. Summary

1.2.1. Executive Summary 

1.2.2. Call Center AI Market By Component

1.2.3. Call Center AI Market By Deployment

1.2.4. Call Center AI Market By Application

1.2.5. Call Center AI Market By Enterprises

1.2.6. Call Center AI Market By End-User Industry

1.2.7. Call Center AI Market By Region

CHAPTER 2. Research Approach

2.1. Methodology 

2.1.1. Research Programs

2.1.2. Market Size Estimation

2.1.3. Market Breakdown and Data Triangulation

2.2. Data Application

2.2.1. Secondary Source

2.2.2. Primary Source

CHAPTER 3. Market Dynamics And Competition Analysis

3.1. Market Drivers

3.1.1. Driver 1

3.1.2. Driver 2

3.2. Restraints and Challenges

3.2.1. Restraint 1

3.2.2. Restraint 2

3.3. Growth Opportunities

3.3.1. Opportunity 1

3.3.2. Opportunity 2 

3.4. Porter’s Five Forces Analysis

3.4.1. Bargaining Power of Suppliers

3.4.2. Bargaining Power of Buyers

3.4.3. Threat of Substitute

3.4.4. Threat of New Entrants

3.4.5. Degree of Competition

3.5. Market Concentration Ratio and Market Maturity Analysis of Call Center AI Market

3.5.1. Go To Market Strategy

3.5.1.1. Introduction

3.5.1.2. Growth

3.5.1.3. Maturity

3.5.1.4. Saturation

3.5.1.5. Possible Development

3.6. Technological Roadmap for Call Center AI Market

3.7. Value Chain Analysis

3.7.1. List of Key Manufacturers 

3.7.2. List of Customers

3.7.3. Level of Integration

3.8. Price Trend of Key Raw Materials

3.8.1. Raw Material Suppliers

3.8.2. Proportion of Manufacturing Cost Structure

3.8.2.1. Raw Material

3.8.2.2. Labor Cost

3.8.2.3. Manufacturing Expense

3.9. Regulatory Compliance

3.10. Competitive Landscape, 2022

3.10.1. Player Positioning Analysis

3.10.2. Key Strategies Adopted By Leading Players

CHAPTER 4. Manufacturing Plant Analysis

4.1. Manufacturing Plant Location and Establish Date of Major Manufacturers in 2022

4.2. R&D Status of Major Manufacturers in 2022

CHAPTER 5. Call Center AI Market By Component

5.1. Introduction

5.2. Call Center AI Revenue By Component

5.2.1. Call Center AI Revenue (USD Billion) and Forecast, By Component, 2020-2032

5.2.2. Services

5.2.2.1. Services Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

5.2.2.2. Managed Services

5.2.2.2.1. Managed Services Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

5.2.2.3. Professional services

5.2.2.3.1. Professional services Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

5.2.3. Solutions

5.2.3.1. Solutions Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

CHAPTER 6. Call Center AI Market By Deployment

6.1. Introduction

6.2. Call Center AI Revenue By Deployment

6.2.1. Call Center AI Revenue (USD Billion) and Forecast, By Deployment, 2020-2032

6.2.2. Cloud

6.2.2.1. CloudMarket Revenue (USD Billion) and Growth Rate (%), 2020-2032

6.2.3. On-premises

6.2.3.1. On-premisesMarket Revenue (USD Billion) and Growth Rate (%), 2020-2032

CHAPTER 7. Call Center AI Market By Application

7.1. Introduction

7.2. Call Center AI Revenue By Application

7.2.1. Call Center AI Revenue (USD Billion) and Forecast, By Application, 2020-2032

7.2.2. Predictive Call Routing

7.2.2.1. Predictive Call Routing Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

7.2.3. Workforce Management

7.2.3.1. Workforce Management Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

7.2.4. Sentiment Analysis

7.2.4.1. Sentiment Analysis Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

7.2.5. Quality Management

7.2.5.1. Quality Management Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

7.2.6. Journey Orchestration

7.2.6.1. Journey Orchestration Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

7.2.7. Others

7.2.7.1. Others Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

CHAPTER 8. Call Center AI Market By Enterprises

8.1. Introduction

8.2. Call Center AI Revenue By Enterprises

8.2.1. Call Center AI Revenue (USD Billion) and Forecast, By Enterprises, 2020-2032

8.2.2. Small & Medium Scale

8.2.2.1. Small & Medium Scale Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

8.2.3. Large Scale

8.2.3.1. Large Scale Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

CHAPTER 9. Call Center AI Market By End-User Industry

9.1. Introduction

9.2. Call Center AI Revenue By End-User Industry

9.2.1. Call Center AI Revenue (USD Billion) and Forecast, By End-User Industry, 2020-2032

9.2.2. IT & Telecommunication

9.2.2.1. IT & Telecommunication Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

9.2.3. Retain & E-commerce

9.2.3.1. Retain & E-commerce Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

9.2.4. Travels and Hospitality

9.2.4.1. Travels and Hospitality Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

9.2.5. Healthcare

9.2.5.1. Healthcare Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

9.2.6. BFSI

9.2.6.1. BFSIMarket Revenue (USD Billion) and Growth Rate (%), 2020-2032

9.2.7. Energy & Utilities

9.2.7.1. Energy & Utilities Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

9.2.8. Others

9.2.8.1. Others Market Revenue (USD Billion) and Growth Rate (%), 2020-2032

CHAPTER 10. North America Call Center AI Market By Country 

10.1. North America Call Center AI Market Overview

10.2. U.S.

10.2.1. U.S. Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

10.2.2. U.S. Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

10.2.3. U.S. Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

10.2.4. U.S. Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

10.2.5. U.S. Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

10.3. Canada

10.3.1. Canada Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

10.3.2. Canada Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

10.3.3. Canada Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

10.3.4. Canada Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

10.3.5. Canada Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

10.4. North America PEST Analysis

CHAPTER 11. Europe Call Center AI Market By Country

11.1. Europe Call Center AI Market Overview

11.2. U.K.

11.2.1. U.K. Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

11.2.2. U.K. Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

11.2.3. U.K. Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

11.2.4. U.K. Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

11.2.5. U.K. Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

11.3. Germany

11.3.1. Germany Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

11.3.2. Germany Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

11.3.3. Germany Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

11.3.4. Germany Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

11.3.5. Germany Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

11.4. France

11.4.1. France Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

11.4.2. France Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

11.4.3. France Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

11.4.4. France Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

11.4.5. France Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

11.5. Spain

11.5.1. Spain Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

11.5.2. Spain Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

11.5.3. Spain Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

11.5.4. Spain Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

11.5.5. Spain Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

11.6. Rest of Europe

11.6.1. Rest of Europe Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

11.6.2. Rest of Europe Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

11.6.3. Rest of Europe Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

11.6.4. Rest of Europe Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

11.6.5. Rest of Europe Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

11.7. Europe PEST Analysis

CHAPTER 12. Asia Pacific Call Center AI Market By Country

12.1. Asia Pacific Call Center AI Market Overview

12.2. China

12.2.1. China Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

12.2.2. China Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

12.2.3. China Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

12.2.4. China Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

12.2.5. China Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

12.3. Japan

12.3.1. Japan Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

12.3.2. Japan Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

12.3.3. Japan Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

12.3.4. Japan Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

12.3.5. Japan Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

12.4. India

12.4.1. India Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

12.4.2. India Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

12.4.3. India Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

12.4.4. India Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

12.4.5. India Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

12.5. Australia

12.5.1. Australia Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

12.5.2. Australia Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

12.5.3. Australia Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

12.5.4. Australia Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

12.5.5. Australia Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

12.6. South Korea

12.6.1. South Korea Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

12.6.2. South Korea Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

12.6.3. South Korea Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

12.6.4. South Korea Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

12.6.5. South Korea Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

12.7. Rest of Asia-Pacific

12.7.1. Rest of Asia-Pacific Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

12.7.2. Rest of Asia-Pacific Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

12.7.3. Rest of Asia-Pacific Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

12.7.4. Rest of Asia-Pacific Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

12.7.5. Rest of Asia-Pacific Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

12.8. Asia Pacific PEST Analysis

CHAPTER 13. Latin America Call Center AI Market By Country

13.1. Latin America Call Center AI Market Overview

13.2. Brazil

13.2.1. Brazil Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

13.2.2. Brazil Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

13.2.3. Brazil Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

13.2.4. Brazil Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

13.2.5. Brazil Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

13.3. Mexico

13.3.1. Mexico Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

13.3.2. Mexico Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

13.3.3. Mexico Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

13.3.4. Mexico Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

13.3.5. Mexico Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

13.4. Rest of Latin America

13.4.1. Rest of Latin America Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

13.4.2. Rest of Latin America Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

13.4.3. Rest of Latin America Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

13.4.4. Rest of Latin America Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

13.4.5. Rest of Latin America Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

13.5. Latin America PEST Analysis

CHAPTER 14. Middle East & Africa Call Center AI Market By Country 

14.1. Middle East & Africa Call Center AI Market Overview

14.2. GCC

14.2.1. GCC Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

14.2.2. GCC Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

14.2.3. GCC Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

14.2.4. GCC Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

14.2.5. GCC Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

14.3. South Africa

14.3.1. South Africa Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

14.3.2. South Africa Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

14.3.3. South Africa Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

14.3.4. South Africa Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

14.3.5. South Africa Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

14.4. Rest of Middle East & Africa

14.4.1. Rest of Middle East & Africa Call Center AI Revenue (USD Billion) and Forecast By Component, 2020-2032

14.4.2. Rest of Middle East & Africa Call Center AI Revenue (USD Billion) and Forecast By Deployment, 2020-2032

14.4.3. Rest of Middle East & Africa Call Center AI Revenue (USD Billion) and Forecast By Application, 2020-2032

14.4.4. Rest of Middle East & Africa Call Center AI Revenue (USD Billion) and Forecast By Enterprises, 2020-2032

14.4.5. Rest of Middle East & Africa Call Center AI Revenue (USD Billion) and Forecast By End-User Industry, 2020-2032

14.5. Middle East & Africa PEST Analysis

CHAPTER 15. Player Analysis Of Call Center AI Market

15.1. Call Center AI Market Company Share Analysis

15.2. Competition Matrix

15.2.1. Competitive Benchmarking Of Key Players By Price, Presence, Market Share, And R&D Investment

15.2.2. New Product Launches and Product Enhancements

15.2.3. Mergers And Acquisition In Global Call Center AI Market

15.2.4. Partnership, Joint Ventures and Strategic Alliances/ Sales Agreements

CHAPTER 16. Company Profile

16.1. IBM

16.1.1. Company Snapshot

16.1.2. Business Overview

16.1.3. Financial Overview

16.1.3.1. Revenue (USD Billion), 2022

16.1.3.2. IBM 2022 Call Center AI Business Regional Distribution

16.1.4. Product /Service and Specification

16.1.5. Recent Developments & Business Strategy

16.2. Amazon Web Services

16.3. Bright Pattern

16.4. Microsoft Corporation

16.5. SAP

16.6. Avaya

16.7. Oracle

16.8. NICE inContact

16.9. SMartAction LLC

16.10. Jio Haptik Technologies

16.11. Artificial Solutions International AB

16.12. Zendesk

16.13. Nuance Communications, Inc.